Rosenxt Brandshop
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Brand Shop FAQs
Welcome to our FAQ section! Here, you’ll find answers to common questions about the brand shop, from ordering processes to product details and delivery information. We have designed this space to make your shopping experience as smooth as possible. If you don’t see the information, you are looking for, feel free to reach out to us—we’re happy to help! 1. Account & Login
For whom is the Rosenxt brand shop?
Everyone in our organization can see and explore the portfolio of the brand shop. However, due to delivery and sustainability reasons, our locations in Vietnam, USA, and Canada will be equipped locally. Please get in touch with your local contact person.
What is the difference between the business shop and the private shop.
The business shop is designed to provide employees with branded items necessary for their professional tasks, such as travel essentials, customer visit materials, or location equipment. In contrast, the private shop caters to employees as private individuals, offering high-quality products suited for personal use, such as leisure activities or gifts.
How do I log in to the brand shop?
You can access the brand shop directly via our Intranxt using Single Sign-On (SSO). Instead of remembering and entering different usernames and passwords, SSO lets you log in once and automatically access the shop environment.
What should I do if I can’t log in?
Contact the shop support team.
2. Ordering & Payment
Can I use my corporate account to order items?
Yes, of course, but only for business purposes. For private use, please switch to the private shop environment.
Which products are available for private purchase only?
If you change the switch from “Business order” to “Private order” in the shop, products for private use will be displayed.
You can find all these products in the category “Private Collection”. How do I know if a product is for private or corporate use?
You decide this in advance using the switch mentioned above.
What payment methods are accepted for private purchases?
Credit card (Mastercard, Visa) and PayPal.
Will I receive an invoice for my private purchases?
Yes, after the products have been dispatched, an invoice will be sent to your business e-mail address.
Can I mix personal and corporate orders in the same transaction?
Unfortunately, this is not possible due to invoicing.
Are there discounts for employees on certain products?
If there are discounts for products, you will see this on the left-hand side of a product. These products will also be listed in the category “Promotions” >> “Sale”.
Can I order business cards via the brand shop?
Yes, each employee can create his/her own business card. Business cards are printed in Germany and then delivered within Germany, to the Netherlands, UK, and Switzerland. Our colleagues in Vietnam, USA, and Canada receive a print document which can be used to get business cards printed locally. Please contact your local contact person for further information.
Can I order for more than one, my department and/or location?
We recommend ordering in bulk to save on delivery costs. Define your needs within the department or location before ordering and avoid ordering from several people per department or location.
Are customer gifts only for customers?
Customer gifts are reserved for sales staff and are not intended for everyday use by employees. There may be exceptions in certain situations, but we ask that you take this into consideration. If you are interested, these items can be ordered in the private store.
Who pays for the items?
Each buyer pays the cost of the items ordered and the associated handling and delivery costs by indicating the respective cost center (business) or credit card/PayPal details (private).
3. Approval Process
Do I need manager approval for all orders?
No, due to our distinctive corporate culture we have refrained from an approval process by the manager. We believe that every employee or department orders the products that are needed for their business context. In addition, almost every item can be ordered in the private shop for private use. However, we monitor the ordering behavior via an analytics tool and reserve the right to introduce restrictive measures in the event of negligent ordering behavior.
4. Delivery
How are items delivered?
We ship parcels within Germany with DHL and all parcels outside Germany with UPS.
Can I have items delivered to my home address?
Yes, you can change the delivery address at any time during the ordering process.
How long does delivery take?
Delivery within Germany usually takes between 1-3 working days. Outside Germany delivery takes between 3-5 working days,depending on the country of delivery.
Are there additional shipping costs for private purchases?
There are proportional logistics costs that will be charged in addition to the shipping costs. These costs will be displayed in the overview before you finish the order.
5. Returns & Exchanges
Can I return or exchange an item I purchased for private use?
Yes, you can return or exchange items from your order within 14 days of receiving the delivery.
What is the return policy for corporate orders?
These orders can be returned within 14 days.
Who covers the cost of returning items for private purchases?
These costs will be covered by the buyer.
6. Product Availability & Details
How often is the product selection updated?
The product selection is updated and supplemented on an ongoing basis.
Can I suggest new items for the shop?
You are welcome to submit ideas for new products using our product inquiry tool within the brand shop and we will review the feasibility of your inquiry.
What should I do if the product I want is out of stock?
You can either refer to a note on the delivery time in the article description or you contact the shop support team.
7. Sustainability
Are the products in the shop sustainably sourced?
It is not possible to provide a universal statement that applies to all products. However, we are committed to offering sustainably produced promotional materials wherever possible. Our suppliers are carefully selected based on strict production criteria, and the sustainable manufacturing process for each product is detailed in the product description.
What measures are taken to reduce packaging waste?
Most of the packaging and filling materials used are made from recycled materials. Additionally, great care is taken to ensure that the packaging is appropriately sized to avoid any unnecessary waste.
8. Support
Who can I contact for support with the shop?
Don’t hesitate to get in contact with the shop support team.
Is there a guide or tutorial on how to use the shop?
We have created an intuitive shop environment in which users can easily find their way around. If you have any questions beyond these FAQs, please contact the shop support team.
Can I provide feedback about the shop experience?
Yes, absolutely. Your feedback is important for the further development of our shop. Please provide your feedback to your MARCOM contact person, Anastasia Marschtup via amarschtup@rosen-nxt.com.
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